Privacy Policy

The Service is operated by LAUNCH X SALES LTDA, registered under CNPJ 65.098.753/0001-27, with offices at Alameda Rio Negro, 503, Sala 2011 - Alphaville, São Paulo - 06454-000. For any privacy request, contact us at legal@xsales.agency.

Account information you provide, such as your name, email, phone number, and time zone.

Profile and onboarding data, including your goals, routine, preferences, and the supplements you choose to track.

Health-related information you voluntarily share with your coach during conversations and sessions.

Usage and device data, such as interactions, features used, approximate location, device type, and log data.

Payment information, which is processed by our payment provider; we do not store full card numbers.

To personalize your coaching, plans, reminders, and progress tracking.

To operate, maintain, secure, and improve the Service.

To process payments and manage your subscription.

To communicate with you by in-app messages, push notifications, SMS, and email, including service and, where permitted, commercial messages.

Your conversations help our AI coach personalize its guidance and remember your context over time.

The AI provides wellness coaching only and does not make medical diagnoses or decisions about your care.

With the supplement brand that offers you the app, so they can support you and improve your experience.

With service providers that help us run the Service (hosting, analytics, payments, and messaging), under confidentiality obligations.

When required by law or to protect rights, safety, and security.

We do not sell your personal information.

The Service is a wellness and coaching tool. In most cases it is not offered by a HIPAA "covered entity," and the health-related information you share is handled under this Policy rather than HIPAA.

We are not your healthcare provider, and the Service is not a substitute for professional medical care.

We keep your information for as long as your account is active or as needed to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements.

We use technical and organizational measures designed to protect your information. No method of transmission or storage is fully secure, so we cannot guarantee absolute security.

Depending on where you live, you may have rights to access, correct, delete, or port your data, and to object to or restrict certain processing.

To exercise your rights, contact legal@xsales.agency. We honor applicable laws such as the LGPD, GDPR, and CCPA where they apply.

We use cookies and similar technologies to keep you signed in, remember preferences, and understand how the Service is used. You can control cookies through your browser or device settings.

The Service is intended for adults 18 and older. We do not knowingly collect information from children.

Your information may be processed in countries other than your own. Where required, we use appropriate safeguards for such transfers.

We may update this Policy from time to time. Material changes will be communicated through the Service or by other reasonable means.

LAUNCH X SALES LTDA — CNPJ 65.098.753/0001-27 — Alameda Rio Negro, 503, Sala 2011 - Alphaville, São Paulo - 06454-000. Questions about privacy: legal@xsales.agency.