AI Powered

Increase your revenue by retaining refunds with AI Agents

X Sales is an AI Agent platform that automatically negotiates via email with every customer who requests a refund — using copywriting strategies to retain revenue. Dashboard, Inbox, Tickets and Client Management.

Cases

Enterprise clients already recovering revenue

Know exactly how much revenue is being recovered

Complete dashboard with negotiation volume, retained values, retention rate and performance by agent. Real-time metrics for strategic decisions.

Real-time results

Track retained values, active negotiations and retention rate with automatic updates. Clear data for strategic management.

Fast Response

First response time, average resolution and team SLA metrics. Visibility by operator with status of each ongoing negotiation.

Organized Team

Performance ranking by operator with service volume and performance variation. Identify top performers and optimize your operation.

Inbox

Professional inbox for refund negotiations

Every conversation centralized with customer data, purchase history, warranty status and sentiment level. AI negotiates automatically and your team monitors, steps in or takes over when needed.

Full conversation context

Order details, purchase value, warranty period and customer profile — all visible alongside the negotiation, no switching between screens.

Advanced filters and search

Find any negotiation by product, sentiment, value, period or text search. Efficient management even at high volume.

Automatic status and alerts

Smart tags, visual priority indicators and automatic tracking of pending conversations. No negotiation goes unnoticed.

Tickets

Efficient negotiation management with Tickets

Forms filled by customers generate tickets automatically. Create tickets manually when needed. Filter by offer, warranty and sentiment — with full traceability from start to resolution.

Clear status at every stage

Negotiating, resolved or archived. Immediate visibility of each ticket's status without opening details.

AI-powered smart summary

Each ticket includes an automatically generated summary with the offer made, customer sentiment and key negotiation points.

Full integrated history

Email thread, internal notes and purchase data gathered within the ticket. All the information for decision-making in one place.

Integrations

Integration with leading platforms

Connect your payment platform in a few clicks. Purchase data is automatically synced and linked to refund negotiations in real time.

AI platform for refund management

Automated negotiation, centralized data, team management and integrations with leading platforms — all in one place. Discover X Sales.